Is Farfetch Legit? Comprehensive Review and Shopping Guide

Luxury fashion has always been a symbol of class, elegance, and style. Over the years, online shopping has made luxury fashion more accessible to people all over the world. However, as with any online purchase, it’s important to be cautious and do your research before making a purchase. One popular online marketplace for luxury fashion is Farfetch. With thousands of items from designer clothing to accessories, it can be overwhelming to decide if Farfetch is a legitimate and trustworthy company. In this article, we will explore the legitimacy of Farfetch and provide you with a comprehensive review of their services.

Introduction

Farfetch has become a household name in the world of online luxury fashion. With over 1,300 boutique partners and counting, the platform boasts an immense inventory of designer clothing, shoes, and accessories from around the globe.

However, with the rise of e-commerce, it’s no secret that scams and illegitimate businesses have also become more prevalent. This has led many consumers to question the legitimacy of Farfetch as a company and the trustworthiness of their platform.

To answer the question “is Farfetch legit?”, we must first examine the company’s history and reputation. Farfetch was founded in 2007 by Portuguese entrepreneur José Neves, and has since grown into a billion-dollar business with offices in several countries, including the UK, Portugal, and China.

In terms of legitimacy, Farfetch is a publicly traded company on the New York Stock Exchange and is subject to strict regulations and financial reporting requirements. They also have partnerships with some of the biggest names in fashion, including Gucci, Prada, and Burberry, further solidifying their credibility.

But what do customers have to say about their experience with Farfetch? A quick search of “Farfetch reviews” yields a mix of positive and negative feedback. While some customers rave about the quality of the products and the fast shipping, others complain about issues with returns and customer service.

It’s important to note that no company is perfect, and negative reviews are not necessarily indicative of a scam or illegitimate business. However, it’s crucial for potential customers to do their research and weigh the pros and cons before making a purchase.

Overall, while there may be some mixed opinions out there, Farfetch appears to be a legitimate and reputable company in the world of online luxury fashion. As with any online purchase, it’s always wise to exercise caution and do your due diligence before handing over your hard-earned money.

What is Farfetch?

How does Farfetch work?

Farfetch is a unique online marketplace that offers luxury fashion items from different boutiques and designer brands around the world. Farfetch works by partnering with these boutiques and brands, allowing them to sell their inventory to a wider audience through the platform.

One of the benefits of shopping on Farfetch is the wide range of products available. You can find thousands of different brands and products on the site, ranging from high-end luxury clothing to more affordable accessories. Farfetch’s partnerships with various designer brands mean that customers can enjoy exclusive collections that may not be available elsewhere.

In terms of how Farfetch manages its inventory, each boutique or brand partner has the responsibility of managing and shipping their own stock. This means that when you place an order, it will be shipped directly from the boutique or brand partner, rather than from Farfetch’s warehouses. This allows for greater variety in product offerings and ensures that items are delivered in a timely manner.

Shipping is another important aspect of Farfetch’s operations. The company offers a range of shipping options, including standard and express delivery, as well as same-day delivery in some cities. Additionally, Farfetch partners with local couriers and postal services to ensure that deliveries are made quickly and efficiently, regardless of your location.

Overall, Farfetch’s unique business model and partnerships with various boutiques and brands make it a trusted and reliable platform for luxury fashion shopping. With a wide range of products, efficient shipping, and exclusive collections, Farfetch is a great choice for those looking for high-quality products and a seamless shopping experience.

Is Farfetch a reputable company?

When it comes to online shopping, one of the biggest concerns for customers is whether or not the company they are dealing with is reputable. Farfetch is no exception. However, after looking at various factors such as customer service, data security, authenticity and Trustpilot reviews, it appears that Farfetch is indeed a reputable company.

Firstly, customer service is an integral part of any successful business, and Farfetch seems to take this aspect seriously. Their customer support team is available 24/7 via phone, email, and live chat. They offer assistance in multiple languages and are quick to address any issues or concerns raised by their customers. Additionally, Farfetch has a comprehensive FAQ section on their website that provides answers to common questions.

Secondly, data security is critical when it comes to online transactions, especially when dealing with luxury items. Farfetch has implemented several measures to protect their customers’ personal and financial information. They use SSL encryption technology to safeguard against unauthorized access, and their payment processing system complies with PCI-DSS standards.

Thirdly, authenticity is a crucial factor when it comes to purchasing high-end designer clothing and accessories. Farfetch partners with more than 1,300 boutiques and brands worldwide, and every item sold on their platform undergoes a rigorous authentication process. They work with third-party experts to ensure that all products are genuine and meet the brand’s quality standards before they are shipped to customers.

Lastly, Trustpilot reviews can be a valuable indicator of a company’s reputation. Farfetch has an overall rating of 4.2 out of 5 stars on Trustpilot, with over 40,000 reviews from satisfied customers. While there are some negative reviews, Farfetch responds to each one, showing that they are committed to addressing any issues and improving their customers’ experience.

Overall, based on the factors mentioned above, it’s clear that Farfetch is a reputable company that values its customers’ satisfaction and takes the necessary measures to ensure a safe and authentic shopping experience.

How to Shop Safely on Farfetch

Return Policy

When shopping online, it’s important to be aware of a retailer’s return policy. Farfetch understands that sometimes items just don’t meet our expectations, which is why they offer a comprehensive return policy.

Refund

If you’re not satisfied with your purchase, Farfetch allows for refunds on most items. In order to receive a refund, the item must be returned in its original condition and packaging within 14 days of delivery. Once the item is received and inspected by Farfetch, they will issue a refund to your original payment method.

Exchange

Farfetch also offers exchanges if you would like to exchange an item for a different size or color. The process is similar to the refund process – the item must be in its original condition and packaging, and you have 14 days from delivery to initiate an exchange. If the new item you want is more expensive than the original item, you will need to pay the difference. If it’s less expensive, Farfetch will issue a refund for the difference.

Timeframe

It’s important to note that the 14-day return and exchange window starts from the day the item is delivered, not the day you place your order. This gives you ample time to try on the item and make a decision. Farfetch also offers free returns and exchanges, so you won’t incur any shipping costs in this process.

Overall, Farfetch has a fair and straightforward return policy that is designed to give customers peace of mind when shopping for luxury fashion online.

Payment Methods

When shopping online, one of the most important things to consider is how you will pay for your purchases. Farfetch offers several payment methods to choose from, including credit cards, debit cards, Paypal, and Apple Pay.

Credit Cards

Credit cards are one of the most widely accepted forms of payment online, and Farfetch accepts most major credit cards such as Visa, Mastercard, and American Express. When paying with a credit card, be sure to enter your information accurately and ensure that the billing address matches the address associated with the credit card.

Debit Cards

Debit cards are another popular payment method that Farfetch accepts. When using a debit card, it’s important to ensure that the card has sufficient funds to cover the cost of your purchase. Additionally, some banks may place a hold on your account for a certain amount of time to verify the transaction.

Paypal

Paypal is a popular online payment system that allows users to send money securely without revealing their financial information. To use Paypal on Farfetch, simply select the Paypal option at checkout and enter your account information.

Apple Pay

Apple Pay is a contactless payment method that allows users to pay for purchases using their Apple devices, such as their iPhone or Apple Watch. To use Apple Pay on Farfetch, simply select the option at checkout and follow the prompts on your device.

Overall, Farfetch offers a variety of secure and convenient payment options to accommodate different preferences and needs. By selecting the payment method that works best for you, you can enjoy a hassle-free shopping experience on this reputable online marketplace.

Authentication Process

When buying designer clothing online, it’s important to ensure that the item you receive is authentic. This is where Farfetch’s rigorous authentication process comes in.

To guarantee authenticity, Farfetch employs third-party experts and specialists who are trained to detect even the most subtle signs of counterfeit goods. These experts have years of experience and are knowledgeable about all major luxury fashion brands.

In addition, Farfetch uses security tags and designer logos to verify the authenticity of each item. Security tags are unique identifiers that are attached to each garment, and they cannot be removed without causing damage. Designer logos, on the other hand, must be perfectly replicated in order for an item to be considered authentic.

The authentication process is carried out at Farfetch’s state-of-the-art facilities, which are equipped with the latest technology and equipment. This ensures that each item is thoroughly examined and verified before being shipped to the customer.

Overall, Farfetch takes authenticity very seriously and has a strict zero-tolerance policy when it comes to counterfeit items. By using third-party experts, security tags, and designer logos, Farfetch is able to provide customers with the peace of mind that comes with knowing that their purchase is 100% authentic.

Seller Ratings

When shopping on Farfetch, it’s important to take a look at the seller ratings before making a purchase. These ratings are based on customer feedback and provide valuable insights into the seller’s reputation. Let’s take a closer look at what these ratings mean and how they can help you make an informed decision when shopping on Farfetch.

Customer Feedback

Seller ratings are primarily based on customer feedback. After a customer makes a purchase on Farfetch, they have the opportunity to rate and leave feedback about their experience with the seller. This feedback can be positive, negative, or neutral, and is displayed alongside the seller’s profile on the site.

Average Rating

The average rating is a numerical value that represents the average of all the customer feedback a seller has received. This is displayed as a 5-star rating system, with 5 being the highest rating a seller can receive. The average rating gives you a quick snapshot of the seller’s overall performance on Farfetch.

Number of Sales

Another important factor to consider when looking at seller ratings is the number of sales a seller has made. A seller who has made a high number of sales is likely to have more feedback and a more established reputation on the site. However, this doesn’t necessarily mean that a seller with fewer sales is less reputable. It’s important to look at the quality of the feedback and the seller’s response to any negative feedback they may have received.

In summary, seller ratings on Farfetch are an important tool for gauging a seller’s reputation and ensuring a positive shopping experience. By taking the time to review the ratings and read feedback from other customers, you can make an informed decision and shop with confidence.

Conclusion

After evaluating Farfetch’s legitimacy, it’s clear that the online marketplace is a reliable source for luxury designer clothing and accessories. Their partnership with over 700 boutiques worldwide ensures that their inventory is diverse and authentic. Additionally, their authentication process, which includes third-party experts and security tags, guarantees the quality of their products.

In terms of customer service, Farfetch has a responsive team available via phone, email, and live chat to assist with any questions or concerns. The return policy is also fair, with a 14-day timeframe for returns and exchanges.

Overall, our shopping experience on Farfetch was seamless and enjoyable. The website is user-friendly, with easy navigation and clear product descriptions. The seller ratings and customer feedback provided valuable insights into our potential purchases.

In conclusion, we highly recommend Farfetch as an online marketplace for luxury fashion. Their commitment to authenticity and customer service makes them a trustworthy option for shoppers looking for high-end designer items.
After reviewing the various aspects of Farfetch’s legitimacy, it is evident that the company has established itself as a reputable online marketplace for luxury fashion. With their partnerships with top-tier boutiques and stringent authentication process, customers can be assured of purchasing authentic designer clothing. Additionally, their customer service and return policy provide a sense of security and trust to shoppers.

However, it is essential to shop safely and take precautions when making purchases online. While Farfetch has taken measures to ensure authenticity, it is always wise to check seller ratings and reviews before completing a transaction. Additionally, buyers should use secure payment methods such as credit cards or PayPal to protect themselves against fraudulent activity.

Overall, Farfetch offers an excellent shopping experience for those seeking luxury fashion items. Their commitment to providing quality products and exceptional customer service is evident in their Trustpilot reviews. It is safe to say that Farfetch is, indeed, legit, and shoppers can browse their inventory with confidence.